Accessibility

Our goal

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. Reaching a technician should never depend on a mouse, a particular screen, or perfect vision.

What we have done

Used semantic headings, lists, landmarks and a skip link so screen readers and keyboards can move through each page.
Made every call button a plain telephone link, large enough to tap easily, with a visible focus outline for keyboard users.
Chosen colour pairs with strong contrast: dark ink on the lilac buttons and white on emerald.
Set body text in a readable size with generous line spacing.
Added descriptive text alternatives to images.
Kept the site free of forms and chat windows, so the whole service runs by phone.
Turned off motion for visitors whose devices ask for reduced motion.

Known limits

Some content may still fall short of the guidelines, and we are still checking pages as the site grows. If something is hard to use, we want to know.

How to get help without the site

The whole service works by telephone. You never need to use this website to reach a technician, book a visit or ask a question. If a page is hard to read or navigate, call the number in the header and tell us what you need. We will talk you through the same information that is written here and connect you with a drain technician in your area.

If you use a screen reader, magnifier, voice control or switch device, we want to hear what works and what does not. Details help: the page address, the device and browser you use, and what happened when you tried.

Report a problem

Call us at (833) 794-5115 and tell us which page and which problem you ran into. We answer 24 hours a day. If you would rather have the information read to you or described over the phone, we can do that too, and we can connect you with a technician without you needing to use the website at all.