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Have this ready

You do not need all of it. Whatever you know helps the technician arrive prepared.

• Which drains are backing up, and whether more than one is affected at the same time.
• Roughly when the home was built.
• Whether it sits on a slab or a raised foundation.
• Whether you know where a cleanout is: in the yard, along the side of the house, or under the house.
• Whether there are large trees near the sewer line.
• Whether there is an accessory unit or an added bathroom.
• Whether this has happened before, and when.

What to expect on the call

A person answers, at any hour, and asks a few plain questions about the drain and the home. There is no script to sit through and nothing to sign up for. If the problem sounds like an emergency, say so at the start and we will treat it that way.

We then connect you with an independent technician who works near you. They will explain what they think is happening and give you the price before any work begins. If it helps to have a camera look at the line, they will say so and explain why.

Not sure it is urgent?

Call anyway. A slow drain that has been slow for weeks is a good reason to ask, and so is a drain that cleared by itself and then came back. The technician can tell you what the pattern usually means and whether it is worth a visit now or can wait for a convenient time.

Where we work

We connect callers with independent technicians across California: 560 cities and communities in 50 counties. See Areas We Cover to find yours.