Privacy Policy

This policy explains what CA Drain Cleaning Crew collects when you visit cadraincleaningcrew.com or call our number, why we collect it, how long we keep it and the choices you have. We are a referral service that connects callers with independent drain cleaning professionals across California. We do not sell personal information.

What we collect

Call information. When you call, our call-handling provider records the number you call from, the date, time and length of the call, and the general area you are calling about. Calls may be recorded for quality and training. When a call is recorded, you will hear a notice at the start of the call, and you can ask not to be recorded.
What you tell us. Your name, address or cross street, and a description of the drain problem, so the technician can find you and come prepared.
Server logs. Like most websites, our hosting provider records standard technical information such as IP address, browser type, pages requested, and the date and time.
Traffic statistics. We look at aggregate statistics from our hosting provider to see which pages are used. We do not use advertising cookies, and we do not build advertising profiles.

Why we collect it

We use this information to connect you with a technician, to confirm a referral took place, to resolve questions about a call, to keep the site and phone line secure, and to improve what we publish. We do not use it for any other purpose without telling you first.

How long we keep it

Call records and recordings are kept for up to 24 months, then deleted. Server logs are kept for up to 90 days. We may keep information longer if the law requires it, or to resolve a dispute about a specific call.

Who we share it with

We share the details of your call with the independent technician or company we connect you with, so they can help you. We may be paid by the contractors we connect you with, and we use call records to confirm which calls were connected. We also use service providers who handle the phone line and host the website. They may only use the information to provide that service to us. We may disclose information when the law requires it, or to protect the safety of callers, technicians or the public. We do not sell personal information, and we do not share it for cross-context behavioral advertising.

Call tracking. We use a call-tracking provider to route and count calls. It receives the call details listed above and may only use them to provide that service to us.

Photographs from another site

To show a page, your browser requests the photographs from Pexels. That service receives your IP address and basic browser details when a page loads, and handles them under its own privacy policy. We do not send them anything else, and it does not see which drain problem you are calling about.

Cookies

This site does not set advertising or tracking cookies of its own. Your browser may store basic files that help pages load faster. You can block or delete them in your browser settings, and the site and the phone line will still work.

Your choices

You can ask us what we hold about you, ask us to correct or delete it, or ask us to stop recording your calls. Call (833) 794-5115 and ask for the privacy contact. We will confirm your request using the phone number you called from, and respond within 45 days.

California residents

If you live in California, you have the right to know what personal information we collect and how we use and disclose it. You also have the right to delete it, to correct it, and to opt out of its sale or sharing (we do neither). You also have the right not to be treated differently for using these rights. An authorized agent may make a request on your behalf.

Security

We use reasonable technical and organizational measures to protect the information we hold. No method of storage or transmission is completely secure, so we cannot ensure absolute security.

Children

This site is not directed to children under 16, and we do not knowingly collect information from them.

Changes to this policy

If this policy changes, we will update the date at the top of this page. Significant changes will be noted on this page for at least 30 days.

Contact

For privacy questions or requests, call (833) 794-5115 and ask for the privacy contact. See also Terms of Service.